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SAP SD End User Manual: Step by Step with Screenshots

Being from a real-life project, in this document you will find step by step documentation of the following frequently used SAP SD processes;

  1. Sales Order Creation [VA01, VA02, VA03]
    • Sales Invoice
    • Sales return Saleable goods
    • Sales return Breakage / Expiry
  2. Outbound Delivery against Sales Order [VL01N, VL02N, VL03N]
    • Creationof Outbound delivery
    • Printing of Packing list
    • Post Goods Issue
    • L.R. Entry
  3. Invoice Creation [VF01, VF02, VF03]
    • Creation
    • Print Tax Invoice
  4. Enter Cheque Information
  5. Goods Receipt Note against Purchase Order [MIGO]
    • Creation
    • Printing
    • Cancellation
  6. Stock Transfer and Print Stock Transfer Note [MB1B]
    • Creationof Stock Transfer Note against Purchase order
    • Printing of Stock Transfer Note

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Customer Returns & Complaints Procedures in SAP: Step by Step Guide

In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:

  • The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
    • Quality notification creation [QM01]
    • Credit Memo Request creation [VA01]
    • Credit Memo Release for billing [V23]
    • Billing [VF01]
  • In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
    • Creating Returns [VA01]
    • Displaying Batch for Return
    • Creating Returns Delivery [VL01N]
    • Post Goods Receipt
    • Releasing Returns to Billing [V23]
    • Billing [VF01]

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