These are questions that are often addressed to our consultants:
1. What are the benefits of business process management and improvement? Should I invest in a tool to support such an activity?
2. What are the specific benefits of using a tool in support of an enterprise system implementation project?
This technical note provides the context for answering the questions. To develop this context, background information, and a sequence of related questions are proposed and answered. This is followed by the Enterprise Integration, Inc. (EII) response to the two above primary questions.