FSCM

Dispute Management in SAP S/4HANA FSCM is a feature that allows you to handle complaints from your customers about incorrect or missing invoices and credits. You can create dispute cases and link them to relevant documents and information from Contract Accounts Receivable and Payable. You can also involve other colleagues and departments in resolving the disputes and monitor their status and progress. Dispute Management helps you to improve customer satisfaction and reduce processing times and costs.
This overview presentation focuses on the area of Dispute Management in Financial Supply Chain Management and the various sub process and activities associated with it.

After reading this document, you will be able to:

• Understand Dispute Management process in FSCM
• Explain the various types of Dispute
• Create and Resolve Dispute Cases
• Dispute Case integration with Credit Management
• Create reports for Dispute Management
• End User Guide 1: How to create a dispute case and close the dispute case with a credit note?
• End User Guide 2: How to create and manage a dispute case by manually clearing it?
• End User Guide 3: How to create a dispute case and partially clear the Dispute case?
• End User Guide 4: How to create a dispute case and to write it off?

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In SAP S/4HANA, credit management in Financial Supply Chain Management (FSCM) is a process that helps to monitor and control customers’ credit risks. It enables defining credit policies, assigning credit limits, checking credit exposure and blocking or releasing sales orders based on customers’ overall credit standing. . SAP S/4HANA Credit Management provides a single integrated solution across Finance Accounts Receivables (FI-AR), Sales and Distribution (SD) and Dispute and Collections.

This overview presentation focuses on the area of Credit Management in Financial Supply Chain Management and the various sub process and activities associated with it.

After reading this document, you will be able to:

• Understand FSCM Process in S/4HANA
• Explain customer credit management in S/4HANA
• Explain credit management integration in S/4HANA
• Explain integration with the external credit rating agencies
• Explain automatic calculation of credit limits in S/4HANA
• Demonstrate processing of credit check in sales transactions in S/4HANA
• Demonstrate processing of credit holds in S/4HANA
• Learn how to monitor and control credit risk in S/4HANA
• Reports for Credit Management in S/4HANA

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In SAP Financial Supply Chain Management, the Cash and Liquidity Management module provides functionality for managing cash positions and forecasting liquidity. The Cash Operations functionality is used for calculating the current cash position, while the Liquidity Forecast functionality is used for forecasting cash positions in the longer term.

To generate a liquidity forecast, the system uses information such as invoice payment terms, sales orders, vendor invoice payment terms, and purchase requests/orders to derive the forecasted incoming and outgoing payments. This helps organizations to plan their cash requirements in advance, and take necessary actions to ensure sufficient liquidity is available to meet their obligations.
This document provides a basic guide to maintaining related configuration settings for Cash Management in SAP FSCM:

• Define Basic Settings
• Define Planning Levels and Planning Groups
• Define Flow Types for Cash Flow Statement Preparation
• Data Setup to Activate Cash Management Reporting
• Use Flow Builder
• Derivation Rules for Assignment of Liquidity Items

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This guide provides instructions for basic configuration steps required to set up SAP Financial Supply Chain Management (FSCM) Dispute Management module. This information is based on ECC 6.0 however, not all activities in the IMG have been included.

Configuration steps are covered for the following list of processes with descriptions, IMG Menu Paths and screenshots;

• Case Record Model
• Attribute Profile
• Case Search
• Function Profile
• Text Profile
• Status Management
• Maintain Number Ranges
• Case Type
• Create Attribute Values
• Workflow
  • Perform task-specific Customizing
  • Define Regular Processor for Dispute Cases
• Process Integration
  • Define Automatic Status Changes
  • Define Text ID for Notes
  • Define Triggering Attributes for Document Changes
• Process Integration with Accounts Receivable Accounting
  • Activate Process Integration for SAP Dispute Management
  • Define Default Values for Creation of Dispute Cases
  • Customer-Disputed Objects in Dispute Cases
  • Automatic Document Changes from Dispute Cases
• Correspondence
  • Define and Configure Actions

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