Customer Returns & Complaints Procedures in SAP: Step by Step Guide

In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:

    • The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
      • Quality notification creation [QM01]
      • Credit Memo Request creation [VA01]
      • Credit Memo Release for billing [V23]
      • Billing [VF01]
    • In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
      • Creating Returns [VA01]
      • Displaying Batch for Return
      • Creating Returns Delivery [VL01N]
      • Post Goods Receipt
      • Releasing Returns to Billing [V23]
      • Billing [VF01]

Download Step by Step Guide to Customer Returns & Complaints Procedures in SAP

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