Build Your Own Workflow from Scracth

With this material you will learn how to create a workflow definition and which features are available in the Workflow Builder.Covered steps are:

Step 1: Container elements
Step 2: Automatic reply
Step 3: Dispatcher activity
Step 4: Edit, reply and send (Sales)
Step 4.1: Copy activity
Step 4.2: Edit activity
Step 4.3: Send activity
Step 5: Edit, reply and send activities (Support)
Step 5.1: Copy activity
Step 5.2: Edit activity
Step 5.3: Send activity
Step 6: Send brochure
Step 7: Assign the responsible agents to the workflow steps
Step 8: Determine the deadlines and deadline handling

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