In this document, you will find instructionsand screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:
The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
Quality notification creation [QM01]
Credit Memo Request creation [VA01]
Credit Memo Release for billing [V23]
Billing [VF01]
In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
In this user guide, the major exercise steps will be implemented using the International Demonstration and Education System (IDES) Model Company that has been set up in the R/3 System. The IDES corporate group is comprised of a number of companies that operate in various industries (automobile production, financial services, aerospace etc.) and countries. Read more →
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The billing document represents the final function in the SD process chain. Billing is an important part of the financials interface. This allows documents to be created automatically in Financials Accounting and Controlling when you create billing documents. A billing document has structure similar to that of a sales document, with header and item. the billing type controls the billing document. The following is a list of billing types in SAP Systems: Read more →
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Sales and Distribution functional presentations by a leading consulting company
Contents:
Part 1
Process View & SAP R/3 Overview
SAP Sales & Distribution (SD) Module
Organization Structure
Business Partners & Customer Master
Material Master Read more →