Customer Returns & Complaints Procedures in SAP: Step by Step Guide

In this document, you will find instructions and screenshots from ECC 6.0 for handling customer reclamation in SAP based on two scenarios:

    • The first one is complaints processing which focuses on the processing of credit memos if no goods are sent back. Steps covered in this scenarios are:
      • Quality notification creation [QM01]
      • Credit Memo Request creation [VA01]
      • Credit Memo Release for billing [V23]
      • Billing [VF01]
    • In the second one goods are returned and undergo a quality evaluation in order to decide if the goods are returned to unrestricted stock or blocked stock.
      • Creating Returns [VA01]
      • Displaying Batch for Return
      • Creating Returns Delivery [VL01N]
      • Post Goods Receipt
      • Releasing Returns to Billing [V23]
      • Billing [VF01]

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SAP FI Accounts Payable: Step by Step Guide to Frequently Used Business Process Procedures

Similar to the SAP FI General Ledger guide I shared previously, this document also explains frequently used business processes related to Accounts Payable module. You will find step-by-step details with screenshots from SAP ECC 6.0 screens. See the covered content below:

  • Create a Vendor Master Record (Centrally) [FK01]
  • Change Vendor Master Record (Centrally) [FK02]
  • Display Vendor [FK03]
  • Display Vendor Account Changes (Centrally) [FK04]
  • Block/Unlock of Vendor (Centrally) [XK05]
  • Set Deletion Indicator for Vendor Master Record [FK01]
  • Posting a Vendor Invoice [FB60]
  • Post Vendor Credit Memo [FB65]
  • Park/Edit Credit Memo [FV65]
  • Posting a Vendor Invoice [F-43]
  • Post Manual Outgoing payment [F-53]
  • Down Payment Request [F-47]
  • Posting A Vendor Down Payment [F-48]
  • Process Vendor Down Payment Clearing [F-54]
  • Reset Cleared Items [FBRA]
  • Displaying Vendor Balances [FK10N]
  • Displaying and Changing Customer Line Items [FBL1N]
  • Clear Vendor [F-44]

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